Last Updated: 23 April 2025
Frontier Point General Trading L.L.C, operating under the brand name Frontier Point Group (“we”, “us”, or “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.frontierpointgroup.com (the “Website”). Please read this policy carefully.
1. Who We Are
Frontier Point General Trading L.L.C is a limited liability company registered in Dubai, United Arab Emirates under Commercial License No. 1459885, issued by the Department of Economy and Tourism, Dubai. Our registered office is at Office No. 17R-SH-576, Dubai Industrial City, Saih Shuaib 2, Dubai, UAE.
For the purposes of this Privacy Policy, Frontier Point General Trading L.L.C is the data controller responsible for your personal information.
2. Information We Collect
We may collect and process the following types of personal information:
a) Information You Provide Directly
• Name, email address, and company details when you contact us via our website forms or email.
• Business enquiry details, including the nature of your request or potential transaction.
• Any other information you choose to provide when corresponding with us.
b) Information Collected Automatically
• Technical data such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Information about your visit, including pages visited, time spent on pages, links clicked, and referring URLs.
• Cookie data — please see our Cookie section below.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your enquiries and provide information about our products and services.
• To manage and fulfil business transactions and contractual obligations.
• To comply with legal, regulatory, and compliance obligations including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• To improve our Website and user experience.
• To send relevant business communications where you have consented or where we have a legitimate business interest.
• To protect the security and integrity of our business.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
• Contractual necessity — to fulfil our obligations under a business contract or take steps prior to entering into one.
• Legal obligation — to comply with applicable laws and regulations, including UAE data protection laws and international financial compliance standards.
• Legitimate interests — to operate and improve our business, provided these interests are not overridden by your rights.
• Consent — where you have given us explicit consent to process your data for a specific purpose.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
• Regulatory and government authorities where required by law, including compliance with UAE regulations.
• Professional advisors such as lawyers, accountants, or auditors, bound by confidentiality obligations.
• Technology and service providers who assist us in operating our Website and conducting our business, subject to confidentiality agreements.
• Group companies within the Frontier Point Group, including Frontier Point Ltd (UK) and Frontier Point Global Pte. Ltd. (Singapore), for internal business and compliance purposes.
6. International Transfers
As an international trading group with entities in the UAE, United Kingdom, and Singapore, your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that such transfers comply with applicable data protection laws.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In line with UAE financial and commercial regulations, certain business records may be retained for a minimum of five (5) years.
8. Cookies
Our Website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files placed on your device. We use:
• Essential cookies — necessary for the Website to function correctly.
• Analytical cookies — to help us understand how visitors use our Website, so we can improve it.
You may disable cookies through your browser settings; however, this may affect your experience on our Website.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
• The right to access your personal data that we hold.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to legal obligations.
• The right to object to or restrict certain types of processing.
• The right to data portability where applicable.
To exercise any of these rights, please contact us at the details below.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our Website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Frontier Point General Trading L.L.C
Office No. 17R-SH-576, Dubai Industrial City, Saih Shuaib 2, Dubai, UAE
Email: office@frontierpointgroup.com
Website: www.frontierpointgroup.com